 When
a customer calls our 800 number, we try to learn as much about their
piece needing repair
as possible. We ask questions pertaining to the history of the item to
include the origin, age, pattern, size, type of damage, extent of
damage,
and any other pertinent facts. At that time, we try to give a general
estimate
on the cost and length of time to complete the work. Upon receiving an
item, we contact the owner to reassure that it arrived safely. Within a
few days, our staff will carefully examine the piece and once again
contact
the owner with a detailed estimate of cost and time involved. The owner
then makes the choice to agree to the repair, or have the item returned
at no cost. |